The City of Sinton has issued a Stay Home Work Safe order, effective at 12:01 a.m. on Friday, March 27 through 11:59 p.m. on April 9, unless extended.
We want to assure you that San Patricio Electric Cooperative is an essential business, and as such, we are exempt from any Stay Home order. We will continue to respond to power outages and emergencies in our service area. We know that you depend on your electric service, and it has become even more critical as our members follow directions to stay home.
We also want you to know that we have contingency plans in place to utilize contract lineman in the event a number of our employees or their family members contract COVID-19.
For the health and safety of our members and employees, we closed our lobby to the public on March 18. And in keeping with this order, we will be making a couple more changes to the way we do business. However, rest assured you can still depend on the same level of service from San Patricio Electric as always.
Beginning Monday, March 30, we will restrict employee access to our office in Sinton. For the most part, our office staff will work remotely. Select essential employees, such as our linemen, will continue to have access to our office and construction yard.
The call center we use during nights and weekends will also be taking our calls during the day and passing along information to our customer service representatives, who will continue serving you to the best of their ability.
Payments can be made online, by phone, through the mail or at the drop box at our office. If you are having difficulty paying your bill due to COVID-19, please give us a call. We know COVID-19 is causing financial hardships for families throughout our service area, and we will work with our members as much as possible.
You can access your account online through SmartHub, where you can view your electricity use history, update your contact information and change your communication preferences. You can also continue to call us for assistance regarding your SPEC account.
On our website, we have a wealth of information including online membership applications, meter loop diagrams, tax exempt forms, scholarship applications and more.
For the health and well-being of our members and employees, we ask members to postpone requests for new construction service until the pandemic has passed, if possible. We will still provide service transfers and new connects to existing meters, which can be done remotely.
We expect this situation will continue to evolve over the coming days and weeks, and we will regularly evaluate any measures necessary to protect our employees and members, while continuing to serve you.